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Company Description
BlackOak Management Group is a value-add investment team specializing in single-family, multifamily, and retail real estate assets. The organization focuses on identifying underperforming properties and implementing strategies to improve operations, increase cash flow, and enhance long-term value. BlackOak emphasizes disciplined underwriting, hands-on asset management, and strong stakeholder relationships. Team members collaborate closely to optimize property performance and deliver consistent returns for investors.
Fractional Director of Operations – Multifamily Property Management
Location: Remote – U.S. Based Preferred
Hours: 15–20 hours per week initially
Compensation: $3,000–$4,000 per month, depending on experience
Type: Fractional / Contract / Long-Term
BlackOak Management Group is a growing multifamily property management and investment company overseeing 400+ residential units across Kentucky and Indiana. We are looking for an experienced Fractional Director of Operations to take ownership of the day-to-day operations of the company and help build a management structure that can operate effectively without constant owner involvement. This is not a consulting position where you simply provide recommendations. We are looking for an operator. The successful candidate will work directly with the owner and oversee a team of approximately three office employees and three maintenance employees. The primary objective is to create accountability, establish repeatable systems, improve operational performance, and ultimately allow the owner to step away from the day-to-day management of the business. The owner is currently heavily involved in the daily operation of the company. We need someone who can step into that role and become the operational leader of the organization.
Your job will be to make sure the team knows:
- What needs to be done
- Who is responsible
- When it needs to be completed
- How performance is measured
- What happens when something isn’t getting done
You will not be expected to personally perform leasing, maintenance, bookkeeping, or administrative work. Instead, you will manage the people and systems responsible for those functions. The goal is simple: The owner should be able to step away from the day-to-day operation and know that the business is being managed properly.
Key Responsibilities
- Lead Day-to-Day Operations
Take ownership of the company’s daily operational activities
Serve as the primary operational leader between the owner and staff
Coordinate the office and maintenance teams
Identify operational problems before they reach the owner
Establish priorities and make sure they are executed
Resolve routine operational issues without unnecessary owner involvement
Escalate only issues that genuinely require ownership-level decisions - Manage and Hold Staff Accountable
Directly oversee approximately six employees across office and maintenance functions. - Establish and Manage KPIs
Develop and maintain a simple operational scorecard. - AppFolio Oversight
BlackOak uses AppFolio as its primary property management platform. - Maintenance Operations
Work closely with the maintenance team to ensure: - Leasing & Occupancy
Work with the leasing team to improve. - SOPs & Systems
Create, improve and enforce standard operating procedures for the company. - Weekly Operating Rhythm
Establish a consistent management cadence.
What Success Looks Like
The first 90 days are extremely important.
Ideal Candidate
We are looking for an experienced operator who has previously managed multifamily or property management operations.
Working Relationship
This position will work directly with the owner.
Compensation
$3,000–$4,000 per month for 15-20 hours per week; will be more once fully integrated , depending on experience and level of responsibility. We are open to structuring additional performance incentives based on measurable operational improvements.
Compensation
$ 3000 – $ 4000 per month
