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About Austco
Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.
Austco’s corporate head office is located in Melbourne, Australia. Our international offices are located in the USA, Canada, the UK, Singapore and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.
Position Summary
The Clinical Trainer delivers high quality clinical training on nurse call and clinical communication systems within hospitals, long term care homes and other healthcare facilities. This role works directly with clinical and non-clinical staff following new system installations, and through ongoing site visits, to ensure users are confident, competent and compliant in their use of the nurse call system.
A core part of this role is creating and writing training materials, including guides, reference documents and learning resources for clinical customer staff and Austco employees. That capability naturally extends into two supporting areas: customer experience and marketing. As needed, this person will help document customer feedback and insights, and will assist the marketing team with content that speaks to a clinical audience.
Key Responsibilities
Clinical Training
- Deliver on-site and virtual training for clinical and support staff following new nurse call system installations.
- Conduct periodic refresher and re-training sessions to support staff turnover, workflow changes and system updates.
- Tailor training content to different roles, including nursing staff, aides, unit clerks, facilities teams and leadership.
- Ensure training aligns with clinical best practice and patient safety standards.
Installation and Go-Live Support
- Partner with Installation and Project teams during system go-live.
- Provide hands-on support during initial go-live periods.
- Identify workflow gaps and provide corrective guidance.
Training Content and Documentation
- Develop and write face to face training materials, reference guides and learning resources that staff can use with confidence.
- Create online training content suitable for a Learning Management System (LMS).
- Document training sessions and outcomes.
- Liaise with customers on training needs and create content to suit.
- Bring clear, accurate content for a clinical audience, the foundation connecting this role’s work across training, customer experience and marketing.
Customer Experience Support
- Meet with customers to gather feedback on their post-implementation experience and document findings for the CX team.
- Support development of customer experience materials, surveys and documentation.
- Bring a healthcare lens to CX conversations, helping the business understand how customers experience the product within real clinical environments.
Marketing Support
- Assist Marketing with content tasks, including LinkedIn posts, social media content and marketing copy.
- Draw on clinical experience to contribute content that resonates with a healthcare audience.
- Support the marketing team with ad hoc tasks as the function grows.
Qualifications and Experience
- Registered Nurse (RN) or Licensed Practical/Vocational Nurse (LPN/LVN) required, or an equivalent clinical background with direct patient care experience.
- 3 to 7 years of clinical nursing or healthcare experience.
- Clinical education or training experience preferred.
- Experience with Learning Management Systems.
- Experience with nurse call or healthcare technology.
- Strong written communication skills, with the ability to produce clear, professional content for a range of audiences.
- Willingness to travel.
Skills and Competencies
- Strong understanding of clinical workflows and patient safety.
- Excellent communication and presentation skills.
- Ability to translate technology into clinical practice.
- Comfortable gathering and communicating customer feedback.
- Organized and self-directed, able to manage across multiple areas of responsibility.
- Strong writing skills suitable for training content, marketing copy and CX documentation.
Travel Requirements
50% to 70% travel to customer sites across the USA.
